DELIVERY INFO & RETURNS

 

ORDERING 
 
Please ensure you check your body measurements and height with a tape measure before choosing the size.   This we feel is the only way to work when ordering garments you have not tried on.  It is far better to avoid disappointment and the nuisance of having to send garments back.  
The sizing is true to the tape measure, plus the allowance of the appropriate amount of ease for clothing.  Details of the ease for each of the styles is given in the header marked  FITTING ADIVICE on the product pages.    
The current trend on the High St is that sizes are marked down.  So a  true size 12 by the tape measure might be labeled as a size 10.
 
Orders from stock will be confirmed by email within 24 hours of placement of payment.
When placing an order, you agree that any and all information given is accurate and complete.  All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. 
 
 
DELIVERY
 
Delivery is free via UPS (standard next-day) or for items under 2Kg in the UK, via the Post Office’s Guaranteed next-day Delivery.  
An emailed order confirmation will  also give notification of the delivery details.   Stock, deliveries will be processed as soon as possible.  When the item has been despatched, we will send a further email to let you know of this together with tracking details.
 
 
PAYMENT
 
Stock items need to be paid for when placing the order.  A refund will be made as soon as possible(within 1 - 7 days) if the garment is no longer available or sold out.  Payment can only be processed currently via PAYPAL.  You do not need a PayPal account to make a payment, though you will need to register your email address and a password with them for verification purposes.
 
 
ORDER CANCELLATIONS
 
You may Cancel items anytime up until they are collected by UPS from our premises.  From this point onwards the goods will be delivered in accordance with your order.  You are then free to return the goods as laid out in our returns policy.
 
 
RETURNS POLICY
 
We are happy to accept returns for any reason, providing the garment has not been worn or damaged.   All labels must still be attached and the garment re-packed in it’s original inner packaging.  Please use the box it was sent out to you in, to ensure that the item arrives back with us free of damage.   Returns are at your expense and must be back within 14 days of it’s delivery date.
 
SEND TO:  Jane Norris Ltd T/As ArtisanSkin, 3 Alpha Terrace, Totnes, Devon, TQ9 5PT. Great Britain.
 
Notification that your garment has been received by us will be by email.  We strongly advise that garments are returned by registered mail or some other method which insures you for compensation should the garment be lost by your chosen carrier.
 
 
REFUNDS FOR RETURNED ITEMS
 
Refunds will be processed as soon as possible after the garment has been received by us and checked in.  This will be within 7 working days.
 
 
PRIVACY
 
Jane Norris Ltd trading as ArtisanSkin will not pass on any of your personal details to any third party.
 
 
COPYRIGHT
 
All rights, including copyright, in the content of the artisanskin.co.uk web pages are owned or controlled by Jane Norris Ltd. In accessing artisanskin.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the artisanskin.co.uk web pages for any other purpose whatsoever without the prior written permission of Jane Norris Ltd.